Industry research in emerging communications markets

Paul Stockford - President

Saddletree Research, Inc. was founded in 1999 by veteran telecommunications industry analyst Paul Stockford with the objective of providing leading-edge industry information to vendors involved in emerging contact center and communications convergence markets.

Based in Scottsdale, Arizona, Saddletree Research provides communications industry research, including analysis of market trends, issues, technologies, and companies in the call center, multi-channel contact center, Customer Relationship Management (CRM), communications convergence and emerging communications markets. Prior to founding Saddletree, Paul was the Director of the Voice and Data Communications research group at Cahners In-Stat Group. Prior to joining In-Stat, he was a Consultant with Vanguard Communications, a leading international consulting firm with primary expertise in voice and data communications, and computer-telephony integration. Paul was also Principal Analyst in the Telecommunications Group at Dataquest, Inc., covering the voice processing and emerging voice technologies markets. He has also held positions in sales, market planning and competitive analysis with GTE TeleMessager and GTEL Information Businesses.

An 18 year industry veteran, with 15 years experience as an industry analyst, Paul Stockford has authored articles on computer telephony and call centers for several major industry journals and is a frequent speaker at major industry conferences in the U.S., Canada, Europe and Asia. He also authors the monthly “Reality Check” column in Customer Interface magazine. He is widely quoted in business and general interest periodicals, and has held positions on the Editorial Advisory Boards of several magazines in the U.S. and Europe.