Industry research in emerging communications markets

Industry Research Specialists

Saddletree Research takes pride in having experienced, industry savvy analysts with the unique ability to recognize and report on significant industry trends, issues, and opportunities in the rapidly evolving worldwide telecommunications market.

With a sharp focus on the future of the customer care, communications, and relationship management industries, Saddletree provides vendor clients with the foundation of business information that is required to make successful strategic and tactical business decisions in a dynamic market environment.

Our Markets Include

  • Call Centers
  • Multi-Channel Contact Centers
  • Customer RElationship Management (CRM)
  • Computer Telephony and Communications Convergence
  • Voice and Data Integration
  • Speech Recognition Applications
  • Internet Protocol (IP) Telephony