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Aspect Communications Named WFM Software Market-Share Leader

Thursday, December 11, 2003

Aspect Communications Named WFM Software Market-Share Leader

Contact Center World

Aspect Communications Corporation (Nasdaq: ASPT), a provider of enterprise customer contact solutions, announced today that Saddletree Research's latest study confirms Aspect's market-share leadership in the US workforce management software space.

In its report "The U.S. Workforce Management Software Market: 2003-2007," Saddletree estimates that Aspect captured the top workforce management share spot in 2002 with 27.4 percent of the market.

"Aspect is an aggressive, committed and focused company in a highly competitive market that has unparalleled growth opportunities," noted Paul Stockford, Saddletree's chief analyst. Saddletree is a leading technology research firm in the contact centre and customer communications markets.

"Aspect has used its experience as a long-standing, established competitor in this market to great advantage by being continuously innovative, as substantiated by the recent introduction of workforce management products based on its new Uniphi architecture," said Stockford. "Those products address performance optimisation for enterprises as well as the forecasting and scheduling needs of smaller contact centres. Aspect is covering all of the bases from simplified to sophisticated applications and delivering on its customers' ROI expectations."

"Aspect fills a true business need with its contact centre staffing software," said David Puglia, Aspect's senior vice president of global marketing. "In these times when financial justification is a must for all technology investments, Aspect eWorkforce Management offers an ROI that companies in a wide range of industries including transportation, hospitality, retail, finance, utility and government can all easily recognise. It's especially important that we rank high not only in industry-wide sales as supported by Saddletree's research but in product and service quality. We plan to continue that tradition."

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