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New Industry Event Will Bring Together Industry Leaders to Discuss Workforce Optimization and Emerging Customer Care Market Opportunities

Tuesday, March 29, 2005

March 29, 2005 08:00 AM US Eastern Timezone
Saddletree Research Announces Inaugural Saddletree Desert Forum for Contact Center Executives

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--March 29, 2005--

 

New Industry Event Will Bring Together Industry Leaders to Discuss Workforce Optimization and Emerging Customer Care Market Opportunities

 

Saddletree Research Inc., a leading provider of industry research in the workforce optimization and other emerging customer contact markets, today announced the first annual Saddletree Desert Forum scheduled for May 15-17, 2005, at the Carefree Resort and Villas in the heart of the Sonoran Desert north of Phoenix. The first event of its kind in the contact center industry, the Saddletree Desert Forum 2005 is being sponsored by workforce optimization market leaders Witness Systems, Opus Group, IEX and Aspect Communications.

Featuring presentations and panel discussions by speakers from the consultant, supplier and end-user communities, and moderated by Saddletree analysts, the Saddletree Forum offers a unique opportunity for contact center executives to examine the market from a variety of perspectives, collaborate with other contact center and industry professionals and join in wide-ranging discussions -- all in a relaxed atmosphere amid the natural beauty of the high Sonoran Desert.

"This event promises to be unique in the contact center industry," said Paul Stockford, president and chief analyst at Saddletree Research . "I expect discussions to be strategic in nature but practical in application. Attendees will be mentally stimulated by the discussions and physically rejuvenated by the Forum's planned activities."

Information and registration details for the Saddletree Desert Forum 2005 are available at www.saddletreeforum.com or by calling Saddletree Research at  480-922-5949 .

About Saddletree Research

Saddletree Research Inc. (www.saddletreeresearch.com) is a high-technology market research firm specializing in emerging companies and technologies in the contact center, customer communications and enterprise telephony markets.

Contacts

aMate Communications
Ellen Walravens,  781...
ellen@amatecommunications.com
or
Saddletree Research
Paul Stockford,  480-...
info@saddletreeresearch.com

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