Thursday, 09 April 2009 16:53

Envision Sees Insight in Every Call

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CRM.com - By Christopher Musico - April 24, 2009

 

With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.

A massive volume of information pours into every contact center daily. The challenge is to somehow utilize all that information for actionable purposes, whether for organizational change or simply to better train customer service representatives (CSRs) to handle a particular kind of ...

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