Friday, 01 May 2009 16:50

Workforce Optimization Rises Above the Recession

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CRM.com - By Christopher Musico - May 2009

 

Automating and optimizing work processes will boost the market for the foreseeable future.

Regardless of who’s conducting the research, the message seems clear: The workforce optimization (WFO) space continues to grow despite the effect of the recession on many companies’ technology investments. DMG Consulting forecasts 2008 revenue figures for WFO to exceed $2.5 billion. Gartner predicts the sector’s revenues will have a compound annual growth rate (CAGR) of ...

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