Industry research in emerging communications markets

Syndicated Research Services

Saddletree Research offers syndicated research services that cover trends, issues, opportunities, and technologies in developing and leading-edge telecommunications industries. Our current offering includes research services covering:

The Contact Center industry, including:

  • Customer Relationship Management (CRM)
  • Multi-Media and Web-Enabled Call Centers
  • Workforce Optimization
  • Internet Communications
  • Self-service technologies
  • Speech Recognition and other emerging technologies

Included in each annual subscription service are:

  • One market report per quarter, covering such topics as:
    • Emerging Market Opportunities
    • Technology analysis
    • Competitive Landscapes and Overviews
    • Emerging industry trends
    • Early analysis of industry issues
  • Monthly e-mail analysis of current industry events
  • 30 hours of analyst inquiry time