Monday, 02 January 2017 13:01

A Predilection For Predictive Predictions

“Predictive analytics isn’t yet a mass-market solution, but it’s only a matter of time before the mass market realizes the power of predictive analytics and that changes.”

Thursday, 01 December 2016 13:26

Rocket Man

“The numbers are extraordinary and Calabrio has become an industry force to be reckoned with under Goodmanson’s leadership.”

Monday, 07 November 2016 12:27

Your Best Bet? Hire A Vet!

“Hiring a veteran is good business—whether you work in the contact center or as a supplier to the industry.”

Monday, 03 October 2016 15:14

I, Chatbot

“Chatbots are impacting the customer service profession for the betterment of the worker and the customer.”

Thursday, 01 September 2016 00:00

Saddletree Research Kachina Awards

“The Kachina Award will not be an easy award to win. It has to be earned, but those who do win will have the satisfaction of knowing that they have achieved something special.”

“The young people that I see getting ahead today are the ones whose attitude is, ‘Let me do whatever it takes for the business to be successful.’”  Verint’s Nancy Treaster shares insights on succeeding in today’s workforce.

“One thing we have in Africa now is bandwidth, and lots of it. The cloud will be the enabler of the contact center in Africa.”

An industry visionary who embodied cowboy ethics.

Blending disparate communications channels into a harmonious experience for customers and contact centers.