Thursday, 01 September 2016 00:00

Saddletree Research Kachina Awards

“The Kachina Award will not be an easy award to win. It has to be earned, but those who do win will have the satisfaction of knowing that they have achieved something special.”

“The young people that I see getting ahead today are the ones whose attitude is, ‘Let me do whatever it takes for the business to be successful.’”  Verint’s Nancy Treaster shares insights on succeeding in today’s workforce.

“One thing we have in Africa now is bandwidth, and lots of it. The cloud will be the enabler of the contact center in Africa.”

An industry visionary who embodied cowboy ethics.

Blending disparate communications channels into a harmonious experience for customers and contact centers.

Digital marketing may be the buzz term du jour, but ROI and vendor relationships are the key factors in purchase decisions.

Monday, 25 April 2016 13:14

The Game Is Afoot!

Contact center gamification in the post-Sherlockian era.

Wednesday, 17 February 2016 11:08

Cinema Insomnia - What's Keeping You Up At Night?

Findings from NACC survey reveal top contact center priorities for 2016.

Wednesday, 12 August 2015 13:05

Dress For Success (No Speedos, Please)

Appearance is important in business. It demonstrates respect for the events you attend, the hosts and the industry.

I wasn’t invited.

 

Enghouse Systems is hosting an analyst briefing next month and I wasn’t invited. As it was explained to me, only the top contact center industry analysts were invited to this briefing. I guess after 26 years of serving the industry and with a deep reach into the end-user community through my association with the National Association of Call Centers (NACC) at The University of Southern Mississippi, I’m still on Enghouse’s “B” list of analysts.

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