My history with legacy Aspect goes back to the earliest days of the company. Jim Carreker, who was the founder of Aspect, had an office directly across the street from Dataquest in San Jose when I worked there from ’89 – ’93. I have followed Aspect as an analyst practically since the company’s inception.

While I have always greatly admired Aspect and the impact it has had on the worldwide contact center industry, the company has also had its share of ups and downs over the years. For example, toward the end of the ‘90s Aspect jumped on the CRM bandwagon and proclaimed itself to be a CRM company. That strategy backfired and Aspect had to go through some gyrations to get back on track.