“The most significant awards are those that not everyone wins. That means the company that won the award has truly differentiated itself and has earned external validation for its product or service.”

“While HAL was able to converse naturally with people on any imaginable topic, the conversational user experience with AI still isn’t there and probably won’t be anytime soon.”

“At some point in the not too-distant future, you’ll probably find yourself with contact center employees who function somewhere on the autism spectrum.”

I have to admit I was thrown for a bit of a loop when I got the news that Jim Demarest had passed away on Thursday, June 22nd.  Jim was an analyst relations (AR) guy for Nortel for many years, then for Avaya after they acquired what was left of Nortel in 2009.  It’s not like Jim and I were great friends or anything like that, more like business acquaintances.  But I always considered Jim to be one of the good guys in an industry vendor community that isn’t populated with as many really decent people as you might expect. 

“The young people that I see getting ahead today are the ones whose attitude is, ‘Let me do whatever it takes for the business to be successful.’”  Verint’s Nancy Treaster shares insights on succeeding in today’s workforce.

“One thing we have in Africa now is bandwidth, and lots of it. The cloud will be the enabler of the contact center in Africa.”

An industry visionary who embodied cowboy ethics.

Digital marketing may be the buzz term du jour, but ROI and vendor relationships are the key factors in purchase decisions.

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