Sunday, 08 November 2015 20:26

The Endless Summer

Innovative ideas, provocative products, and non-stop industry activity dominated summer 2015. 

Wednesday, 12 August 2015 13:05

Dress For Success (No Speedos, Please)

Appearance is important in business. It demonstrates respect for the events you attend, the hosts and the industry.

I wasn’t invited.

 

Enghouse Systems is hosting an analyst briefing next month and I wasn’t invited. As it was explained to me, only the top contact center industry analysts were invited to this briefing. I guess after 26 years of serving the industry and with a deep reach into the end-user community through my association with the National Association of Call Centers (NACC) at The University of Southern Mississippi, I’m still on Enghouse’s “B” list of analysts.

Contact centers remain steadfast in their demand for learning, coaching and training solutions.

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